EUROPEAN IT SERVICE CENTER (EITSC)

Communications

	Dynamic Presentation Skills

	Mastering Your Email and Telephone Etiquette

	Effective Business Writing

Finance & Accounting

	Financial Modeling and Forecasting: Advanced Productivity Series Using MS Excel

Human Resources

	Human Resources for the Non HR Manager

	Hiring for Success: Behavioral Interviewing Techniques

	Train-The-Trainer: The Practical Trainer

Office Productivity

	Advanced MS Excel Capabilities

	Creating Powerful and Dynamic Websites Using JOOMLA!

	Effective Mailing List Techniques Using MS Word, Outlook and Excel

Sales & Marketing

	Customer Service Training: Critical Elements of Customer Service

	Prospecting For Leads Like a Pro

	Call Center Training: Sales and Customer Service (Agents)

Welcome Message

We are convinced that the sector of Information Technology and Business Process Out-sourcing (IT/BPO) in its widest interpretation has become one of the drivers of growth for the Philippines.

The sector has grown substantially in recent years, but the full potential of the Philippines as a hub for IT and IT-enabled services has still to be developed. The challenges to be addressed by both government and the private sector in a public private partnership range from effective marketing of the skills available in the country to creating the manpower resource able to catch the available business opportunities in all regions of the world.

Welcome to the EITSC Training Hub!

The EITSC firmly supports human capacity building as critical to developing the country's knowledge economy. It provides training courses and seminars for students, graduates, teachers, and IT/BPO professionals in cooperation with leading providers.

Philippine IT/BPO Industry

The Philippine IT/BPO industry is composed of shared service facilities and independent companies: large global corporations render back-office operations at competent centers in the Philippines, third party service providers offer support to companies worldwide from the Philippines and independent Philippine companies provide services to local and international clients. With these, companies of all sizes and branches can access the right outsourcing and offshoring mix.

Dualized Training System (DTS)

DTS is a training process that empowers a company to provide relevant content to a partner educational institution in order to equip students with a set of skills developed to suit the company's needs.

CeBIT Australia 2010 - An Opportune Platform for Philippine IT/ BPO Companies

After gaining the highest turn-out in terms of won contracts/ partnerships last year, the Business Processing Association of the Philippines in cooperation with the Commission on Information and Communications Technology will be coming back to Australia this coming May to attend and participate at the "CeBIT Australia 2010" in Sydney.

Philippines @ the 2010 World Expo in Shanghai

The Philippines will make an all-out effort for a fabulous display at the 2010 World Expo 2010 in Shanghai. From 01 May to 31 October 2010, about 70 million potential tourists and investors from 200 nations are expected to take part in this grand international gathering.

Train-the-Trainer Workshop: Quality Management Systems (382.39 Kb)

To disseminate relevant knowledge of European quality standards, a courseware on total quality management systems was presented to university professors of management and engineering courses.

Memorandum of Collaboration for Dualized Training Signed (436.75 Kb)

The collaboration agreement seals the commitment of the University of Makati, Rainmaker Asia, and the European IT Service Foundation to implement a dualized training program.

Certification Mapping

This is a survey of IT assessments and certifications that Filipinos could take in order to affirm IT skills and competencies as well as map IT careers.