The 2010 World's Best Outsourcing Providers and Advisors
The International Association of Outsourcing Professionals has recently released its global outsourcing rankings for 2010.As an independently judged ranking of the world's best outsourcing service providers and advisors, the Global Outsourcing 100 has become a valuable resource to help companies compare providers and advisors using an objective methodology.
The leading players were judged accordingly to strong customer references, management capabilities, balanced performance and demonstrated competencies as well as the provision of services allowing companies to realize greater value, business flexibility, and lower cost structures in an industry of higher skilled knowledge-based activities.
The top leaders are: (1) Accenture, U.S; (2) Infosys Technologies, India; (3) Sodexo, France; (4) Wipro Technologies, India; (5) IBM, U.S.; (6) ISS, Denmark; (7) Tata Consultancy Services, India; (8) ARAMARK, U.S.; (9) CSC, U.S.; and (10) Convergys, U.S.
CeBIT Australia 2010 - An Opportune Platform for Philippine IT/ BPO Companies
After gaining the highest turn-out in terms of won contracts/ partnerships last year, the Business Processing Association of the Philippines (BPAP) in cooperation with the Commission on Information and Communications Technology will be coming back to Australia this coming May to attend and participate at the "CeBIT Australia 2010" in Sydney.
BPAP will be leading another team to "CeBIT Australia 2010" trade show in Sydney this coming May 24-26 and would like to invite Philippine companies to be part of the Philippine Delegation. Last year, the Philippine booth registered a walk-in traffic of more than 1,500 individuals and a Philippine networking seminar was attended by more than 200 guests.
Take advantage of discounted participation costs as this will be funded with the help of the government. Interested companies are requested to contact BPAP at +63 2 817-2727 and look for Mr. Martin Crisostomo.
Philippines @ the 2010 World Expo in Shanghai
The Philippines will make an all-out effort for a fabulous display at the 2010 World Expo 2010 in Shanghai.From 01 May to 31 October 2010, about 70 million potential tourists and investors from 200 nations are expected to take part in this grand international gathering.
Showcasing the country's history and cultural essence to the world, the Philippine Pavilion will be approximately 2,000 square meters.According to the Department of Tourism, the Philippine presentation will have the theme "displaying cities," highlighting the interaction between humanistic urban development and mankind as well as cities and environment through animation technology. With the concept or arts and achievement/ responsibility, it will show how the Filipinos incorporate urban construction with design, planning, management and sustainability and blend music and performance into the design and planning of specific cities.
The Center for International Expositions and Missions (CITEM) is preparing a special zone at the upcoming Shanghai Expo in October 2010, and is seeking participants to this endeavor.Please contact CITEM for further information.
Top 10 Outsourcing Trends in 2010
According to the International Association of Outsourcing Professionals, companies will return to using outsourcing to recapture innovation and provide flexibility in 2010 versus simply saving money, but global economic uncertainty will continue to impact the industry.
The top 10 trends to watch for in 2010 are:
1. Delayed Deals Get the Green Light
The economic downturn over the past 12 to 18 months put many outsourcing deals on hold. Companies are now forging ahead with renewed confidence in the stability and growth of economic markets.
2.Desperately Seeking Value
The tremendous pricing pressure on outsourcing deals renegotiated in 2008-09 will lead some companies to realize that deep pricing cuts have damaged relationships and the business value that outsourcing brings. Providers and customers will re-negotiate contracts more collaboratively to regain innovation and flexibility, and enhance total value.
3. Flexibility to Get Out of Contracts
With uncertainty still surrounding the economy, companies will hesitate to make long-term commitments with outsourcing service providers because of the fear of the unknown.
4. Uncertainty Leads to Consolidation
Global economic uncertainty, currency fluctuations and other market forces will encourage increasing levels of mergers and acquisitions on a global basis, particularly among service providers.
5. Outsourcing Hiring Return
Expect to see growth in new graduate hiring in emerging outsourcing locations as well as wage increases of 8 to 10 percent in India and many other Asia Pacific locations, while the U.S and Western Europe will see much smaller raises.
6. New Outsourcing Destinations Emerge
Rising geographies in Central and South America will take market share away from traditional outsourcing locations, such as China.
7. New Destinations Differentiate Themselves
As new destinations emerge, the competition among outsourcing providers will intensify, leading parts of the world – particularly the BRIC nations – to differentiate themselves through professional certification, such as the COP designation, and training and education programs.
8. Tooling Up with Technology
Companies will increasingly make use of advanced management practices, tools and technologies – such as ORM and cloud computing – to provide improved value and operational flexibility and performance.
9. Social Responsibility
Outsourcing practices will continue to be impacted by increased environmental awareness and social responsibility. The industry will be called on to step-up its role as a leader in corporate social responsibility globally.
10. Political Shifts
Increased government regulations and the resulting need for compliance will affect outsourcing in the coming year.
Forum on Dual Training in the IT/BPO Sector with Launching of Training Resources and Inauguration of the EITSC Computer Laboratory at UP-ITTC
As part of the human capacity building project co-funded by the European Union and the Hanns Seidel Foundation/Germany (HSF), the European IT Service Center Foundation, Inc., (EITSCFI), in cooperation with the HSF and UP System Information Technology Foundation, Inc. (UPSITF), invite you to a
Forum on Dual Training in the IT/BPO Sector
with Launching of Training Resources
and Inauguration of the EITSC Computer Laboratory at UP-ITTC
06 November 2009 (Friday) 0830H - 1300H UP-NISMED Auditorium, UP Diliman, Quezon City
The key objective of the Forum -- to forge Dual Training partnerships between educational institutions and industry and further enhance Dual Training System (DTS) advocacy -- will be tackled during the first part of the activity, which will feature prominent speakers from the IT/BPO industry, the academe and key authorities on DTS.The emphasis of this activity is the formalization and signing of collaboration agreements between educational institutions and industry partners.
The Launching of Training Resources developed by the Project for the IT/ BPO Industry will be the highlight of the second part of the activity.These include competency standards, a competency-based curriculum and 53 self- contained modules on Contact Center Servicing. These training resources were borne out of the dynamic working partnership among the Project partners, the University of Makati and Rainmaker Asia, Inc.
The third part of the event is the Inauguration of the EITSC Computer Laboratory at UP-ITTC. The third offsite computer laboratory of the EITSC has been set up in cooperation with the UP System Information Technology Foundation, Inc. (UPSITF), one of the partners of the Project in the implementation of the DTS course on Contact Center Servicing.The laboratory is located at the UP IT Training Center (UP-ITTC) at the Vidal A. Tan Hall of the University of the Philippines.
For confirmation or inquiries regarding the event, please call Mr. Roland Oguing at Tel. No. 752 0249 or 867 4329.
IT Project Management with Cybersecurity (Free Seminar)
IT Project Management with Cybersecurity
October 26 to 30, 2009 | 9am-5pm Project Management (Monday to Thursday) Cybersecurity (Friday) UP ITTC Office, Diliman, Quezon City
This course will cover nine knowledge areas in IT Project Management.
Project Integration Management
Project Scope Management
Project Cost Management
Project Time Management
Project Quality Management
Project Communications Management
Project Human Resource Management
Project Risk Management
Project Procurement Management
It will also cover an introduction to Cybersecurity, including issues and strategic solutions, specifically an overview of security threats and vulnerabiliities, security technologies and security management practices.
Speakers:
(Project Management) Dr. Lemuel Braña of the Philippine Computer Society Foundation
He has more than 15 years of experience in various capacities in the IT industry. He finished his undergraduate and graduate studies from the University of the Philippines Diliman. He is currently president of the oldest IT association in the Philippines, the Philippine Computer Society Foundation (PCSF). He is presently working as Vice President of Software Ventures International (SVI) which is one of the pioneering IT companies in the Philippines. He is also a part-time senior instructor at the UP Diliman Department of Computer Science. He is also a member of other industry associations such as the Philippine Software Industry Association (PSIA), Business Process Association of the Philippines (BPA/P) and the Philippine Society of IT Educators (PSITE). He is frequently invited as a delegate and representative of various industry associations by government and non-government institutions abroad.
(Cybersecurity) Prof. Richard Bryan Chua of the UP Manila College of Arts and Sciences - Department of Physical Sciences and Mathematics
Expected Number of Participants:30
Profile of Participants:
Faculty members of colleges and universities (public and private) in NCR and surrounding areas (e.g., Bulacan, Laguna, Cavite, etc.)
* Please await confirmation on whether or not your application has been approved. * Only those whose application has been approved will be allowed to attend the training. * Please accomplish the application form and send to fvortiz@ittc.up.edu.ph on or before October 22 (Thursday).
Software Engineering FREE SEMINAR for Female IT Teachers
The UP IT Training Center (UP ITTC) and the European IT Service Center (EITSC) invite you to attend this FREE 3-day lecture on Software Engineering.
Title: Software Engineering
Description: This course is an introduction to the practical problems of specifying, designing, and building large, reliable software systems. Students work in teams on projects that are either case studies provided by the instructor, or real-world projects. The work includes project planning, requirements analysis, design, implementation, testing, and delivery. Additional topic on project management is likewise included.
Speaker: Prof. Sheila Magboo is an Assistant Professor VII in Health Informatics and Computing Sciences, and an Associate Editor of Acta Medica Philippina, which is the Official Publication of the College of Medicine and College of Public Health University of the Philippines Manila. She graduated from UP Diliman with a degree in BS Mathematics, and from De La Salle University with a degree in MS Information Technology. She was the Chair of College of Arts and Sciences Information Technology Office of the University of the Philippines - Manila.
Dates: October 12-14, 2009 | 9:00 am - 5:00 pm
Venue: UP ITTC Vidal A. Tan Hall, Quirino Ave. Cor. Velasquez St., UP Diliman, Quezon City
Open to 30 FEMALE faculty members of public/state/local universities in NCR.
* Please await confirmation on whether or not your application has been approved. *Only those whose application has been approved will be allowed to attend the training. * Please accomplish the application form and send to mdmanalaysay@ittc.up.edu.ph on or before October 2, 2009.
Philippines Wins Offshoring Destination Award 2007
The results of the 4th annual National Outsourcing Association Awards (NOAA) were announced on 18 October 2007 at a glittering ceremony in central London. Over the last four years, the NOAA has become a landmark in the acceptance of outsourcing as a legitimate business practice and recognizes the efforts of companies or people who have shown excellence in the field of outsourcing.
The awards ceremony, which took place at The Brewery, in the City of London, was attended by almost 500 of the most influential people in the outsourcing world. The awards, which were hosted by stand up comedian, Fred MacAuley comprised an evening of dinner and entertainment.
The 16 categories, which encompass every area of outsourcing, attracted hundreds of applications and were judged by a panel of outsourcing experts. The winners of this year's NOAAs are as follows:
BPO Project of the Year sponsored by Xansa WINNER: Intelenet Global Services
IT Outsourcing Project of the Year sponsored by iHotdesk Group WINNER: Sapphire Group and Betbrokers
Financial Services Outsourcing Project of the Year Sponsored by Lovells WINNER: IBM and Bradford and Bingley Group
Public Sector Outsourcing Project of the Year sponsored by Infosys WINNER: Response and the US Embassy
Telecommunications Outsourcing Project of the Year, sponsored by Hudson and Yorke WINNER: Firstsource and Vodafone Customer Services Belfast
Utilities and High Tech Outsourcing Project of the Year, sponsored by Atos Origin WINNER: Sitel and Sony PlayStation 3
Offshoring Operation of the Year sponsored by Outsource Magazine WINNER: ihotdesk
Outsourcing Professional of the Year sponsored by Telecom Service Centre WINNER: Tim Palmer, MD, Equa Terra
Outsourcing Service Provider of the Year sponsored by Invest Northern Ireland WINNER: NHS Shared Business Services
Outsourcing Contact Centre of the Year, sponsored by Fujitsu WINNER: Garlands Call Centres
Outsourcing Adviser of the Year sponsored by IBM WINNER: Slaughter and May
Offshoring Destination of the Year sponsored by Wipro WINNER: The Philippines
Outsourcing End User of the Year, sponsored by NelsonHall WINNER: Mapeley
Award for Innovation in Outsourcing sponsored by Intelenet Global Services WINNER: Infosys and BT
Lifetime Achievement Award, an NOA award WINNER: Bob Aylott of Orbys Consulting
Special award for consistent excellence for outsourcing practice across all disciplines, an NOA award WINNER: HCL
Martyn Hart, chairman of the NOA commented: As outsourcing matures, best practice becomes critically important and this is what our awards are all about. They are going from strength to strength and have become the bedrock of the outsourcing profession. This year's event proved to be an exciting evening celebrating excellence in outsourcing and graced by the most prominent outsourcing professionals in the industry. With outsourcing being such a fundamental part of the business landscape we feel it's critical to raise awareness of how important best practice in all aspects of outsourcing is and these awards have become an essential part of that.
The Philippines Awarded Best Offshoring Destination of the Year
The Philippines was awarded "Best Offshoring Destination of the Year" by the National Outsourcing Association (NOA) of the United Kingdom during its fourth annual award ceremony in London.
According to the NOA "the Philippines is truly developing as a global player in the offshoring marketplace. Its attractiveness as a destination of stems from a combination of important offshoring fundamentals alongside some highly valuable offshoring extras."
The Philippines' ITO/BPO industry has grown from EUR 1.1 to EUR 2.6 million over the past three years. Recent studies of the Business Processing Association of the Philippines (BPA/P) expect further increase up to EUR 9 million by 2010. Key sectors are contact centers, back office operations, animation, engineering design and software development.
Already housing global players such as LogicaCMG, Maersk and SGS the Philippines has become increasingly attractive for smaller and medium sized companies. For the NOA judges "the significant improvements in the infrastructure and attractive trade incentives made it a clear winner."
Philippine Trade Office in London Honorary Investment & Trade Representative Vicente Casim received the award for the Philippines. Next to the representatives of the Philippine government, the Philippine IT/BPO industry and Team Europe, UK companies, which already outsource successfully to the Philippines, such as LogicaCMG, Rivereo and Merlin joined the Philippine table and made it to a memorable event.
The application was submitted by Team Europe - Promoting the Philippines as the Offshoring and Outsourcing Destination of Choice. Team Europe is an initiative of the Business Processing Association of the Philippines, the European Chamber of Commerce of the Philippines, the British Chamber of Commerce, Board of Investments, Center for International Trade Expositions and Missions, and the European IT-Service Center Foundation.
The NOA is the UK's only outsourcing trade association. Advocating best practice, the NOA represents outsourcing end users, vendors and other companies which support outsourcing, such as legal firms, consultancies and HR. The NOA is involved in research, events, education and public affairs. Over the last four years, the NOA Awards have become a landmark in the acceptance of outsourcing as a legitimate business practice and recognise the efforts of companies or people who have shown excellence in the field of outsourcing.
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