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Philippine IT/BPO Industry

The Philippine IT/BPO industry is composed of shared service facilities and independent companies: large global corporations render back-office operations at competent centers in the Philippines, third party service providers offer support to companies worldwide from the Philippines and independent Philippine companies provide services to local and international clients. With these, companies of all sizes and branches can access the right outsourcing and offshoring mix.

The Philippines presents a wide range of outsourcing and offshoring capabilities. The two main areas of expertise are -- Contact Centers and BPO. In these areas, the Philippines rank among the highest worldwide according to surveys.

Software development, medical & legal transcription, animation and engineering design have also grown steadily over the past few years.


Contact Center

The most outstanding sector in the past years has been in contact center servicing.  Many companies worldwide see the Philippines, as the 3rd largest English-speaking nation, an ideal location to offer inbound and outbound services -- taking advantage of the friendly, unobtrusive and polite attitude of Filipinos.

Customer service, help desk, marketing and sales, delivery of customer loyalty programs, new product promotions, and research are a few examples of services provided by Philippine contact centers.


Business Process Outsourcing (BPO)

BPO covers a wide range of services -- from finance & accounting to business intelligence. 4,000 new certified accountants per year assure work as not only technically correct but also understood precisely and efficiently.

Other BPO areas are database-, network-, transaction- and supply chain management, HR administration, as well as sourcing and procurement.


Software Development

Already operating for more than two decades the software development sector of the Philippines employs over 80,000 skilled programmers, system analysts and project managers. 30,000 new technology graduates provide a constant expansion of the workforce every year.

In addition to shared services, companies with thousands of programmers, independent software vendors of different sizes provide services in specialized niches or develop, sell, and package commercial applications.  Among the services are management, analysis and design, programming, testing, installation, maintenance, training, customization, reengineering and conversion.


Animation

Known for the creativity of its people, the Philippines is a preferred destination of the animation industry worldwide, with major projects completed for Hanna Barbera, Disney, Warner Bros., and many other internationally recognized producers of animated features.

Filipinos are also beginning to develop original content animation for global markets. A wealth of experience in the production of animation and rich cultural background have fostered this sector’s capacity for generating innovative concepts, cutting-edge design, and world-class quality. This has led to a surge in interest among Philippine animation companies in co-producing international content with established global partners.  2D, 3D and 4D animation, pre-production service, web animation, gaming and flash animated series are some of the services the animation sector offers its clients.


Medical and Legal Transcription

The great demand for documentation of medical and legal information continues to rise constantly. In some countries, hospitals must convert medical records into electronic format, which is done by a specially trained workforce within a 24-hour period. The rising global demand for competent yet cost-effective workers poses an advantage for the Philippines.  Some services offered by local companies are: consultation reports, office visits, clinical-, psychiatric- emergency- and progress notes, patient assessment, therapeutic procedures, and diagnosis.

Engineering Design

The engineering design sector offers a wide range of services in civil engineering, architecture, and design. More and more companies have been utilizing Philippine facilities for core research and product development, for planning and procurement, as well as for important construction projects. The roster continues to grow as the country effectively keeps up with the global engineering design sector's skills and technological requirements.

Foreign investors consider the Philippines' pool of highly skilled and talented engineers as the country's biggest edge. Every year, some 35,000 engineering graduates join the manpower, all of whom are IT-enabled and English-proficient. Services offered by this sector include civil engineering design, architectural drawings, electronic components, CAD/CAM and printed circuit design.