Customer Service Training: Critical Elements of Customer Service - 2 Days
Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you're not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?
This two-day workshop will help you in all of these areas, and more!
How You Will Benefit:
- Recognize that service delivery is an individual response value.
- Understand how your own behavior impacts the behavior of others.
- Develop more confidence and skill as a problem-solver.
- Communicate more assertively and effectively.
- Learn some ways to make customer service a team approach.
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Workshops, Workshops/Sales & Marketing